{"id":2092,"date":"2026-01-07T16:34:39","date_gmt":"2026-01-07T16:34:39","guid":{"rendered":"https:\/\/kettanigroupe.com\/?page_id=2092"},"modified":"2026-02-27T15:31:28","modified_gmt":"2026-02-27T15:31:28","slug":"faqs-customer-service","status":"publish","type":"page","link":"https:\/\/kettanigroupe.com\/fr\/faqs-customer-service\/","title":{"rendered":"Kettani Group customer service"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"2092\" class=\"elementor elementor-2092\">\n\t\t\t\t<div class=\"elementor-element elementor-element-dee9927 e-flex e-con-boxed e-con e-parent\" data-id=\"dee9927\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6f9fbbf7 elementor-widget elementor-widget-heading\" data-id=\"6f9fbbf7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">FAQ et service client\u00e8le<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-787a38bd elementor-widget elementor-widget-text-editor\" data-id=\"787a38bd\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p data-start=\"2910\" data-end=\"3018\"><a href=\"https:\/\/kettanigroupe.com\/fr\/\">Kettani Group<\/a> is committed to maintaining a professional and transparent approach to customer communication.<\/p><p data-start=\"3020\" data-end=\"3153\">Pour toute question d'ordre g\u00e9n\u00e9ral concernant nos marques ou nos services de vente au d\u00e9tail, nos \u00e9quipes se tiennent \u00e0 votre disposition dans le cadre de nos activit\u00e9s.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-10cad10b elementor-widget elementor-widget-image\" data-id=\"10cad10b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"1000\" height=\"1500\" src=\"https:\/\/kettanigroupe.com\/wp-content\/uploads\/2026\/01\/Happy-Customer.jpg\" class=\"attachment-full size-full wp-image-2098\" alt=\"female commuter with luggage talking on mobile phone in airport\" srcset=\"https:\/\/kettanigroupe.com\/wp-content\/uploads\/2026\/01\/Happy-Customer.jpg 1000w, https:\/\/kettanigroupe.com\/wp-content\/uploads\/2026\/01\/Happy-Customer-200x300.jpg 200w, https:\/\/kettanigroupe.com\/wp-content\/uploads\/2026\/01\/Happy-Customer-683x1024.jpg 683w, https:\/\/kettanigroupe.com\/wp-content\/uploads\/2026\/01\/Happy-Customer-768x1152.jpg 768w\" sizes=\"(max-width: 1000px) 100vw, 1000px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-366cfaae e-flex e-con-boxed e-con e-parent\" data-id=\"366cfaae\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-3057c08a e-con-full e-flex e-con e-child\" data-id=\"3057c08a\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5ee73de4 elementor-widget elementor-widget-heading\" data-id=\"5ee73de4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Questions fr\u00e9quemment pos\u00e9es<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5002693b elementor-widget elementor-widget-text-editor\" data-id=\"5002693b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p data-start=\"3196\" data-end=\"3361\"><strong data-start=\"3196\" data-end=\"3238\">Where can I find <a href=\"https:\/\/kettanigroupe.com\/fr\/\">Kettani Group<\/a> stores?<\/strong><br data-start=\"3238\" data-end=\"3241\" \/>Nos marques sont pr\u00e9sentes dans certains a\u00e9roports marocains. Pour conna\u00eetre les emplacements actuels, veuillez consulter le site <a href=\"https:\/\/kettanigroupe.com\/fr\/stores-airports\/\"><strong data-start=\"3334\" data-end=\"3355\">Stores &amp; Airports<\/strong><\/a> page.<\/p><hr data-start=\"3363\" data-end=\"3366\" \/><p data-start=\"3368\" data-end=\"3520\"><strong data-start=\"3368\" data-end=\"3404\">Are prices set by <a href=\"https:\/\/kettanigroupe.com\/fr\/about-kettani-group\/\">Kettani Group<\/a>?<\/strong><br data-start=\"3404\" data-end=\"3407\" \/>Les prix sont d\u00e9termin\u00e9s en fonction du positionnement de la marque, des normes de vente au d\u00e9tail dans les a\u00e9roports et des r\u00e9glementations applicables.<\/p><hr data-start=\"3522\" data-end=\"3525\" \/><p data-start=\"3527\" data-end=\"3692\"><strong data-start=\"3527\" data-end=\"3562\">Puis-je acheter des produits en ligne ?<\/strong><br data-start=\"3562\" data-end=\"3565\" \/>La disponibilit\u00e9 des achats en ligne d\u00e9pend de chaque marque. Veuillez consulter la page de la marque concern\u00e9e pour plus d'informations.<\/p><hr data-start=\"3694\" data-end=\"3697\" \/><p data-start=\"3699\" data-end=\"3867\"><strong data-start=\"3699\" data-end=\"3748\">Does <a href=\"https:\/\/kettanigroupe.com\/fr\/about-kettani-group\/\">Kettani Group<\/a> manage airport operations?<\/strong><br data-start=\"3748\" data-end=\"3751\" \/>Non. Le groupe Kettani op\u00e8re <strong data-start=\"3778\" data-end=\"3809\">concepts de vente au d\u00e9tail et de services<\/strong> dans les a\u00e9roports, en coordination avec les autorit\u00e9s a\u00e9roportuaires.<\/p><hr data-start=\"3869\" data-end=\"3872\" \/><p data-start=\"3874\" data-end=\"4042\"><strong data-start=\"3874\" data-end=\"3924\">Qui dois-je contacter pour une demande sp\u00e9cifique concernant un magasin ?<\/strong><br data-start=\"3924\" data-end=\"3927\" \/>Pour toute question relative \u00e0 la marque, veuillez nous contacter via le <a href=\"https:\/\/kettanigroupe.com\/fr\/contact\/\"><strong data-start=\"3982\" data-end=\"3993\">Contact<\/strong> <\/a>page.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-147bae12 e-con-full e-flex e-con e-child\" data-id=\"147bae12\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7e212417 elementor-widget elementor-widget-image\" data-id=\"7e212417\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"717\" height=\"1024\" src=\"https:\/\/kettanigroupe.com\/wp-content\/uploads\/2026\/01\/man-grinding-grain-717x1024.jpg\" class=\"attachment-large size-large wp-image-2008\" alt=\"man grinding grain\" srcset=\"https:\/\/kettanigroupe.com\/wp-content\/uploads\/2026\/01\/man-grinding-grain-717x1024.jpg 717w, https:\/\/kettanigroupe.com\/wp-content\/uploads\/2026\/01\/man-grinding-grain-210x300.jpg 210w, https:\/\/kettanigroupe.com\/wp-content\/uploads\/2026\/01\/man-grinding-grain-768x1097.jpg 768w, https:\/\/kettanigroupe.com\/wp-content\/uploads\/2026\/01\/man-grinding-grain.jpg 1000w\" sizes=\"(max-width: 717px) 100vw, 717px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-4644b2db e-flex e-con-boxed e-con e-parent\" data-id=\"4644b2db\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5bf12a23 elementor-widget elementor-widget-heading\" data-id=\"5bf12a23\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">FAQ et service client\u00e8le<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-711e2373 elementor-widget elementor-widget-text-editor\" data-id=\"711e2373\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p data-start=\"4086\" data-end=\"4177\">Nous appr\u00e9cions les commentaires constructifs qui nous aident \u00e0 am\u00e9liorer nos services et notre exp\u00e9rience de vente au d\u00e9tail.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-3f545ca e-flex e-con-boxed e-con e-parent\" data-id=\"3f545ca\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-854cf8b elementor-widget elementor-widget-heading\" data-id=\"854cf8b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Contact us<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a056d57 elementor-widget elementor-widget-text-editor\" data-id=\"a056d57\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p data-start=\"4280\" data-end=\"4370\">Veuillez nous contacter en utilisant le <strong data-start=\"4308\" data-end=\"4324\">Form de contact<\/strong>, s\u00e9lectionner <em data-start=\"4336\" data-end=\"4354\">Demande d'informations client<\/em> comme sujet.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-df699f6 e-flex e-con-boxed e-con e-parent\" data-id=\"df699f6\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e8f7f4d elementor-widget elementor-widget-shortcode\" data-id=\"e8f7f4d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"shortcode.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-shortcode\">\n<div class=\"wpcf7 no-js\" id=\"wpcf7-f2418-o1\" lang=\"en-US\" dir=\"ltr\" data-wpcf7-id=\"2418\">\n<div class=\"screen-reader-response\"><p role=\"status\" aria-live=\"polite\" aria-atomic=\"true\"><\/p> <ul><\/ul><\/div>\n<form action=\"\/fr\/wp-json\/wp\/v2\/pages\/2092#wpcf7-f2418-o1\" method=\"post\" class=\"wpcf7-form init\" aria-label=\"Contact form\" novalidate=\"novalidate\" data-status=\"init\" data-trp-original-action=\"\/fr\/wp-json\/wp\/v2\/pages\/2092#wpcf7-f2418-o1\">\n<fieldset class=\"hidden-fields-container\"><input type=\"hidden\" name=\"_wpcf7\" value=\"2418\" \/><input type=\"hidden\" name=\"_wpcf7_version\" value=\"6.1.5\" \/><input type=\"hidden\" name=\"_wpcf7_locale\" value=\"en_US\" \/><input type=\"hidden\" name=\"_wpcf7_unit_tag\" value=\"wpcf7-f2418-o1\" \/><input type=\"hidden\" name=\"_wpcf7_container_post\" value=\"0\" \/><input type=\"hidden\" name=\"_wpcf7_posted_data_hash\" value=\"\" \/>\n<\/fieldset>\n<p><label> Full Name *<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"your-name\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" autocomplete=\"name\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"your-name\" \/><\/span> <\/label>\n<\/p>\n<p><label> Email Address *<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"your-email\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-email wpcf7-validates-as-required wpcf7-text wpcf7-validates-as-email\" autocomplete=\"email\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"email\" name=\"your-email\" \/><\/span> <\/label>\n<\/p>\n<p><label> Subject<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"your-subject\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"your-subject\" \/><\/span> <\/label>\n<\/p>\n<p><label> Message *<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"your-message\"><textarea cols=\"40\" rows=\"5\" maxlength=\"2000\" class=\"wpcf7-form-control wpcf7-textarea wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" name=\"your-message\"><\/textarea><\/span> <\/label>\n<\/p>\n<p><input class=\"wpcf7-form-control wpcf7-submit has-spinner\" type=\"submit\" value=\"Send Message\" \/>\n<\/p><div class=\"wpcf7-response-output\" aria-hidden=\"true\"><\/div>\n<input type=\"hidden\" name=\"trp-form-language\" value=\"fr\"\/><\/form>\n<\/div>\n<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>FAQs &amp; Customer Service Kettani Group is committed to maintaining a professional and transparent approach to customer communication. For general [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":2098,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"no-sidebar","site-content-layout":"","ast-site-content-layout":"full-width-container","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"disabled","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"default","adv-header-id-meta":"","stick-header-meta":"default","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"set","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-2092","page","type-page","status-publish","has-post-thumbnail","hentry"],"_links":{"self":[{"href":"https:\/\/kettanigroupe.com\/fr\/wp-json\/wp\/v2\/pages\/2092","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/kettanigroupe.com\/fr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/kettanigroupe.com\/fr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/kettanigroupe.com\/fr\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/kettanigroupe.com\/fr\/wp-json\/wp\/v2\/comments?post=2092"}],"version-history":[{"count":23,"href":"https:\/\/kettanigroupe.com\/fr\/wp-json\/wp\/v2\/pages\/2092\/revisions"}],"predecessor-version":[{"id":2569,"href":"https:\/\/kettanigroupe.com\/fr\/wp-json\/wp\/v2\/pages\/2092\/revisions\/2569"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/kettanigroupe.com\/fr\/wp-json\/wp\/v2\/media\/2098"}],"wp:attachment":[{"href":"https:\/\/kettanigroupe.com\/fr\/wp-json\/wp\/v2\/media?parent=2092"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}